Returns Policy

To be eligible for a refund, your item must be returned to us unused within 30 days of purchase and in the same condition and original packaging you received it in.

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Once your return is received and inspected, we will send you an email regarding your refund. If it is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

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Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rooteddailyjournal.co

 

Sale items

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

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If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping

To return your product, please contact us at hello@rooteddailyjournal.co to find out where to send it.

 

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.

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Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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If you are shipping an item over £50, you should consider either using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.